Return Policy
At Enah Celebrity Events, we take pride in delivering high-quality event planning and management services to our clients. Our policies are designed to ensure transparency, fairness, and customer satisfaction. The nature of our business involves customized services tailored specifically to each event, which means our return policy differs from conventional product-based businesses. This document provides a comprehensive overview of our return policy, including terms, conditions, exceptions, and procedures.
1. Understanding Our Return Policy
Since event planning is a service-based industry, returns are not applicable in the traditional sense. However, we acknowledge that unforeseen circumstances may arise, and clients may need to alter or cancel their bookings. While we do not offer standard returns, we do provide solutions in the form of modifications, rescheduling, and, in some cases, partial refunds based on the status of the planning process.
1.1 Service-Based Nature
Unlike physical products that can be returned and resold, event planning services are customized and executed in real time. Once planning begins, significant time and resources are allocated to arranging venues, catering, entertainment, and other logistical aspects. Therefore, we cannot offer full returns after services have been initiated.
1.2 Client Agreement
Before we commence any planning, a formal agreement or contract is signed with our clients, outlining the scope of services, payment structure, and cancellation terms. By engaging with our services, clients agree to the terms mentioned in this policy.
2. Eligibility for Modifications or Adjustments
While we do not accept traditional returns, we do provide options for clients who need to make changes to their event plans.
2.1 Rescheduling the Event
If you need to change your event date, we allow rescheduling based on availability. The following conditions apply:
- Requests for rescheduling must be made at least 30 days before the event date.
- Rescheduling is subject to venue availability and potential additional costs.
- If a new date is unavailable within 6 months of the original event, rescheduling will not be possible.
- A rescheduling fee may be applicable based on third-party vendor policies.
2.2 Transfer of Services
In certain cases, clients who are unable to host their event may transfer their booking to another person or entity.
- The request must be made at least 45 days in advance.
- The new client must accept the same terms and conditions.
- Any additional costs incurred due to changes in event size or scope will be borne by the new client.
3. Cancellation Policy
While we strive to accommodate changes, cancellations come with financial implications. Our cancellation policy is structured as follows:
3.1 Cancellation Timeframe & Refund Provisions
| Cancellation Period | Refund Policy |
|---|---|
| Within 7 Days of Booking | 90% Refund (10% processing fee) |
| 30-60 Days Before Event | 50% Refund |
| 15-29 Days Before Event | 25% Refund |
| Less Than 15 Days Before Event | No Refund |
- Deposits for third-party vendors (venue, catering, entertainment, etc.) are non-refundable once bookings are confirmed.
- Refunds are processed within 30 business days from the date of approval.
- All cancellations must be requested in writing via email to our official customer service.
3.2 Force Majeure Clause
If an event needs to be canceled due to natural disasters, government restrictions, pandemics, or other unforeseen circumstances, we will work with clients to reschedule or provide partial refunds based on the extent of planning completed.
4. Exceptional Cases & Dispute Resolution
We understand that each event is unique, and exceptional cases may arise. In such instances, we offer the following measures:
4.1 Case-by-Case Assessment
If a client believes their situation warrants special consideration, they can submit a formal request for review. Our management team will assess the request and determine if an exception can be made.
4.2 Dispute Resolution
If disagreements arise regarding cancellations or refunds, we encourage clients to first discuss the matter with our customer service team. If a resolution cannot be reached:
- Clients may request mediation through a neutral third party.
- Legal actions, if necessary, will be governed by the laws applicable in [Your Business Location].
5. How to Request a Return, Modification, or Cancellation
5.1 Contacting Our Team
To initiate a return request (modification, rescheduling, or cancellation), clients must:
- Email us at enahcelebrityevents@gmail.com with their booking reference number and a brief explanation.
- Attach relevant documents (contract copies, payment receipts, etc.).
- Specify the type of request (reschedule, modification, cancellation).
5.2 Processing Time
- Requests will be reviewed within 7 business days.
- Refund approvals (if applicable) will be processed within 30 business days.
- Rescheduling requests are processed based on availability.
6. Conclusion
At Enah Celebrity Events, we strive to provide the best service and customer experience. While we do not accept returns in a traditional sense, we aim to accommodate our clients’ needs through flexible policies that allow for modifications, rescheduling, and fair cancellation terms. Our team is always here to assist you in making your event planning journey smooth and stress-free.
For further assistance, please contact us at enahcelebrityevents@gmail.com or call +91-8451839307 ,
