Refund Policy
At Enah Celebrity Events, we are committed to delivering top-tier event planning and management services. We understand that unforeseen circumstances may arise, leading to refund requests. This Refund Policy outlines our terms, conditions, and procedures for processing refunds fairly and transparently.
1. General Refund Policy
Due to the nature of event planning, which involves booking vendors, securing venues, and coordinating logistics, refunds are subject to specific terms. Refund eligibility depends on the stage of planning and expenses incurred.
1.1 Non-Refundable Deposits
- All initial booking deposits are non-refundable, as they cover administrative costs and initial planning efforts.
- Deposits paid to third-party vendors (venues, caterers, decorators, entertainers, etc.) are also non-refundable once confirmed.
1.2 Refund Eligibility
Refunds are only considered if a client cancels within the allowed timeframe and meets the conditions outlined below.
| Cancellation Period | Refund Percentage |
|---|---|
| Within 7 Days of Booking | 90% (10% processing fee deducted) |
| 30-60 Days Before Event | 50% Refund |
| 15-29 Days Before Event | 25% Refund |
| Less Than 15 Days Before Event | No Refund |
2. Partial Refunds & Adjustments
2.1 Partial Refunds for Incomplete Services
If an event is partially planned but canceled before execution, clients may be eligible for a partial refund, excluding non-recoverable costs.
2.2 Service Modifications Instead of Refunds
To assist clients, we may offer:
- Rescheduling the event based on availability.
- Adjusting services within the same budget rather than issuing a refund.
3. Special Cases & Exceptions
3.1 Force Majeure Events
In case of natural disasters, pandemics, government restrictions, or unforeseen emergencies, we will:
- Work with clients to reschedule the event.
- Offer a partial refund depending on the costs already incurred.
3.2 Refund Disputes
If clients disagree with the refund decision, they can:
- Contact our customer support team for resolution.
- Request mediation through a neutral third party.
- If necessary, escalate the matter legally, governed by the laws of [Your Business Location].
4. How to Request a Refund
4.1 Refund Request Procedure
Clients must follow these steps to request a refund:
- Email enahcelebrityevents@gmail.com with their booking reference number and a clear explanation of the request.
- Attach all supporting documents, including contracts and payment receipts.
- Specify whether they are requesting a full refund, partial refund, or service modification.
4.2 Refund Processing Time
- Refund requests are reviewed within 7 business days.
- Approved refunds are processed within 30 business days.
- Refunds will be credited via the original payment method.
5. Conclusion
At Enah Celebrity Events, we prioritize customer satisfaction while maintaining fairness in our refund policies. We encourage clients to communicate their concerns early so we can find the best possible solution.
For further inquiries, please contact us at
enahcelebrityevents@gmail.com
+91-8451839307
